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321 changes: 321 additions & 0 deletions packages/contact-center/station-login/ai-docs/AGENTS.md
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# StationLogin Widget

## Overview

The `StationLogin` component allows agents to perform station login and select the type of channel they want to use for establishing voice connections.

It provides a user interface for agents to log in to their contact center station and choose from different connection types:

- **Desktop**: Uses WebRTC for voice communication
- **Extension**: Allows using a softphone or a hardphone extension
- **Dial Number**: Allows using a PSTN phone number

The widget integrates with the Webex Contact Center SDK and follows the standard three-layer architecture pattern (Widget → Hook → Component → Store).

**Package:** `@webex/cc-station-login`

**Version:** See [package.json](../package.json)

---

## Why and What is This Widget Used For?

### Purpose

The StationLogin widget enables contact center agents to:
- **Login to their station** with appropriate device settings
- **Select their team** from available teams
- **Choose device type** (Extension, Agent DN, desktop-based)
- **Logout from their station** to login to another login type
- **Change station login mode** while logged in (profile mode)

### Key Capabilities

- **Device Type Support**: Extension, Agent DN, and Desktop-based login
- **Team Selection**: Dropdown selection for multi-team agents
- **Profile Mode**: Update agent profile settings without full re-login
- **Error Handling**: Comprehensive error boundary with callback support
- **Multiple Login Detection**: Alerts and continuation flow for agents logged in elsewhere
- **Validation**: Dial number validation using regex patterns
- **Callbacks**: Extensible callbacks for login, logout, and sign-out events

---

## Examples and Use Cases

### Getting Started

#### Basic Usage (React)

```typescript
import { StationLogin } from '@webex/cc-widgets';
import React from 'react';

function MyApp() {
const handleLogin = () => {
console.log('Agent logged in successfully');
};

const handleLogout = () => {
console.log('Agent logged out successfully');
};

const handleCCSignOut = () => {
console.log('Agent signed out from contact center');
};

return (
<StationLogin
onLogin={handleLogin}
onLogout={handleLogout}
onCCSignOut={handleCCSignOut}
profileMode={false}
doStationLogout={false}
/>
);
}
```

#### Profile Mode Usage

```typescript
import { StationLogin } from '@webex/cc-widgets';

function AgentProfile() {
const handleSaveStart = () => {
console.log('Saving profile changes...');
};

const handleSaveEnd = (success: boolean) => {
if (success) {
console.log('Profile updated successfully');
} else {
console.log('Profile update failed');
}
};

return (
<StationLogin
profileMode={true}
onSaveStart={handleSaveStart}
onSaveEnd={handleSaveEnd}
teamId="defaultTeamId"
doStationLogout={false} // Don't logout when signing out in profile mode
/>
);
}
```

### Common Use Cases

#### 1. Agent Login Flow

```typescript
// Agent selects team, device type, and enters extension
// Widget handles the login process through the SDK
<StationLogin
onLogin={() => {
// Navigate to agent desktop
navigateToDesktop();
}}
onLogout={() => {
// Return to login screen
navigateToLogin();
}}
onCCSignOut={() => {
// Sign out from entire application
performFullSignOut();
}}
profileMode={false}
/>
```

#### 2. Update Agent Profile Settings

```typescript
// Agent updates device type or team while logged in
<StationLogin
profileMode={true}
onSaveStart={() => showSpinner()}
onSaveEnd={(success) => {
hideSpinner();
showNotification(success ? 'Profile updated' : 'Update failed');
}}
teamId={currentTeamId}
doStationLogout={false}
/>
```

#### 3. Handle Multiple Login Sessions

```typescript
// Widget automatically detects if agent is logged in elsewhere
// Shows alert and provides continuation option
// While initializing the store we need to pass
// allowMultiLogin flag as true
<StationLogin
onLogin={() => {
console.log('Successfully continued session');
}}
// Widget handles the multiple login flow internally
/>
```

#### 4. Custom Error Handling

```typescript
import store from '@webex/cc-store';

// Configure a global error callback before rendering the widget.
// The StationLogin widget will invoke this callback whenever an error occurs
// during station login/logout, profile updates, or underlying SDK operations.
store.onErrorCallback = (component, error) => {
if (component === 'StationLogin') {
// Handle StationLogin‑specific errors in your application shell
console.error('StationLogin error:', error);

// Example: surface a user‑friendly notification
showToast(error.userMessage ?? 'Unable to complete station login. Please try again.');
}
};

// When an error occurs inside StationLogin, it will call store.onErrorCallback
// with componentName === 'StationLogin' and the error object.
<StationLogin profileMode={false} />
```

### Integration Patterns

#### With store initialization

```typescript
import { store, StationLogin } from '@webex/cc-widgets';
import {useState} from 'react'


function App() {
// Initialize store with SDK instance
const [ready,setStoreReady] = useState(false)
const access_token = 'agents_access_token'

useEffect(() => {
const initializeStore = async () => {
// Initialize store
const cc = await store.init({
webexConfig,
access_token: access_token
}).then(()=>{
setStoreReady(true)
});

};

initializeStore();
}, []);

return {ready && <StationLogin profileMode={false} />};
}
```

#### With props

```typescript
import { store, StationLogin } from '@webex/cc-widgets';

function App() {
const { isAgentLoggedIn, teams, deviceType } = store;

return (
<ThemeProvider themeclass={currentTheme === 'LIGHT' ? 'mds-theme-stable-lightWebex' : 'mds-theme-stable-darkWebex'}>
<IconProvider iconSet="momentum-icons">
<StationLogin
onLogin={onLogin}
onLogout={onLogout}
onCCSignOut={onCCSignOut}
profileMode={false}
/>
</IconProvider>
</ThemeProvider>
);
};
```

---

## Dependencies

**Note:** For exact versions, see [package.json](../package.json)

### Runtime Dependencies

| Package | Purpose |
|---------|---------|
| `@webex/cc-components` | React UI components |
| `@webex/cc-store` | MobX singleton store for state management |
| `mobx-react-lite` | React bindings for MobX |
| `react-error-boundary` | Error boundary implementation |

### Peer Dependencies

| Package | Purpose |
|---------|---------|
| `react` | React framework |
| `react-dom` | React DOM rendering |
| `@momentum-ui/react-collaboration` | Momentum UI components |

### Development Dependencies

Key development tools (see [package.json](../package.json) for versions):
- TypeScript
- Jest (testing)
- Webpack (bundling)
- ESLint (linting)

### External SDK Dependency

The widget requires the **Webex Contact Center SDK** (`@webex/contact-center`) to be initialized and available through the store. The SDK provides:
- `stationLogin()` - Login to station
- `stationLogout()` - Logout from station
- `updateAgentProfile()` - Update agent profile settings
- `registerCC()` - Register contact center client
- `deregister()` - Deregister contact center client

---

## Props API

| Prop | Type | Required | Default | Description |
|------|------|----------|---------|-------------|
| `profileMode` | `boolean` | Yes | `false` | Shows save button (true) or login/logout (false) |
| `onLogin` | `() => void` | No | - | Callback when login succeeds |
| `onLogout` | `() => void` | No | - | Callback when logout succeeds |
| `onCCSignOut` | `() => void` | No | - | Callback when CC sign out is triggered |
| `onSaveStart` | `() => void` | No | - | Callback when profile save starts |
| `onSaveEnd` | `(success: boolean) => void` | No | - | Callback when profile save ends |
| `teamId` | `string` | No | - | Default team ID |
| `doStationLogout` | `boolean` | No | `true` | Perform station logout on CC sign out |

---

## Installation

```bash
# Install as part of contact center widgets
yarn add @webex/cc-station-login
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Don't think we are allowing individual widgets to be installed

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We can do this. Yes there are pre-requisite to this, but this is possible.

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Yes, but will we ever use it this way ? if we document it like this Agent will write code referencing this so, please see if want to keep it like this.

npm install @webex/cc-station-login

# Or install the entire widgets bundle
yarn add @webex/cc-widgets
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We should also mention npm

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Updated

npm install @webex/cc-widgets
```

---

## Additional Resources

For detailed component architecture, data flows, and sequence diagrams, see [architecture.md](./architecture.md).

---

_Last Updated: 2025-11-26_

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