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platform/points.mdx
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| Points boosts are multipliers that you can use to incentivise user actions in your product during a specific time period. | ||
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| This section walks through how boosts work, and how you can use them to incentivise users to take actions within your application and increase retention and engagement. |
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Points boosts are multipliers that you can use to increase the number of points awarded to users during a specific time period.
This section explains how boosts work and how they can be used to increase your application's retention and engagement.
platform/points.mdx
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| There are a few different ways you can use boosts in Trophy. | ||
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| - **Global boosts** multiply points earned by all users during the boost window. | ||
| - **Scoped boosts** using [custom user attributes](/platform/users#custom-user-attributes) only multiply points earned by a particular user group with custom attribute values matching those set on the boost. |
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I don't think we should explain these as a separate 'type' of boost, we don't call achievements with attributes filters 'scoped achievements', nor do we call leaderboards with a breakdown attribute 'scoped leaderboards'. The two types are global and user-specific, with the former optionally having a user attribute filter.
platform/points.mdx
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| - **Scoped boosts** using [custom user attributes](/platform/users#custom-user-attributes) only multiply points earned by a particular user group with custom attribute values matching those set on the boost. | ||
| - **User-specific boosts** only multiply points earned by a single user within the boost window. | ||
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| Typically, global boosts are used to increase platform-wide engagement during key calendar events like BFCM in e-commerce, New Year in fitness and exam season in ed-tech platforms. |
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maybe write out BFCM for the uninitiated haha
platform/points.mdx
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| Typically, global boosts are used to increase platform-wide engagement during key calendar events like BFCM in e-commerce, New Year in fitness and exam season in ed-tech platforms. | ||
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| Conversely, scoped and user-specific boosts are commonly targeted at providing additional incentives to specific usage patterns that are leading to churn or disengagement. |
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Conversely, scoped and user-specific boosts are commonly used to provide additional incentives for users to take actions that are correlated with higher retention.
platform/points.mdx
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| User-specific boosts can only be created programmatically through the [Admin API](/admin-api/endpoints/points/create-boosts). | ||
| </Note> | ||
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| To create a points boost via the Trophy dashboard, follow the steps below. |
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To create a global points boost in the Trophy dashboard, follow the steps below.
platform/points.mdx
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| <Step title="Choose Name"> | ||
| Choose a name for your boost that clearly describes what it's for. For example "2X Boost - All Users - Christmas 2026". | ||
| </Step> | ||
| <Step title="Set Multiplier"> |
platform/points.mdx
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| <Step title="Set Multiplier"> | ||
| Set the numeric value that the boost will multiply points earned by. If you choose a decimal multiplier, you'll have the option to choose the [rounding behavior](#boost-rounding) the boost should use. | ||
| </Step> | ||
| <Step title="Set Boost Window"> |
platform/points.mdx
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| <Step title="Set Boost Window"> | ||
| Choose a start and (optionally) an end date for your boost. If you choose a future start date, Trophy will schedule the boost to go active on your chosen date. Similarly if you set an end date, Trophy will take care of stopping your boost for you. | ||
| </Step> | ||
| <Step title="Set Scope (Optional)"> |
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Add attribute filters (optional)
platform/points.mdx
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| </Frame> | ||
| </Step> | ||
| <Step title="Activate Boost"> | ||
| Hit *Save Boost* and make your boost active when ready. |
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Click Save Boost to save your new boost to your account. The boost will be in the inactive state by default. To activate it, click the dropdown to the right of the boost name on the Boosts page and click Activate.
| Points boosts in Trophy stack through [multiplication](#boost-multipliers). This is to support allowing users to benefit from multiple boosts simultaneously. | ||
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this URL links to what we are already looking at no?
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Nearly, it's the section above but just added for consistency.
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