Add troubleshooting for email domain change login issues #4095
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Users who change their email domain (e.g., company rebranding) can't log into Temporal Cloud because OAuth identifies accounts by email address. This adds a troubleshooting section to the users page explaining: - Why this happens (OAuth identity tied to email) - How to resolve (contact support with old/new email) - Prevention tip (use SAML for enterprise identity management) Addresses common user issue reported in community Slack.
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Summary
Adds a troubleshooting section to the Manage Users page for users who can't sign in after their email domain changed.
Problem
Users report being unable to log into Temporal Cloud after their organization changes email domains (e.g., company rebranding from
@oldcompany.comto@newcompany.com). There's currently no documentation explaining why this happens or how to resolve it.Example from community Slack:
Changes
Added to
docs/production-deployment/cloud/get-started/users.mdx:Why expand existing page vs. new page
The users.mdx page already covers user account management. Adding troubleshooting here keeps related content together rather than fragmenting it across multiple pages.
Checklist