supportpal-ruby

This gem provides direct calls to the SupportPal REST APIs.

Current functions:

• Open a new ticket
• Add a note to a ticket (by ID)
• Close a ticket (by ID)

Other features may be added later as needed by me, however pull requests are always welcomne.

Installation

Add this line to your application's Gemfile:

gem 'supportpal-ruby'

And then execute:

$ bundle

Or install it yourself as:

$ gem install supportpal-ruby

Usage

Basic example:

require 'supportpal'

cwd = File.expand_path('../', __FILE__)

supportpal = SupportPal::Session.new({
  'base_uri'      => 'https://supportpal.local',
  'config'        => "#{cwd}/config.yml"
})
puts "Loaded SupportPal API version #{SupportPal::VERSION}"

ticket = supportpal.open_new_ticket(
  "Ticket subject",
  "This is a <strong>Ticket message!</strong>"
)

if ticket[:status] == 'success' then
    note = supportpal.add_ticket_note(ticket[:ticket_id], 'This is a test note')
    supportpal.close_ticket_by_id(ticket[:ticket_id])
else
    puts "Error opening new ticket - #{ticket[:message]}"
end

ticket_user_id: 5
ticket_department_id: 3
auth_token: 2YpXPZ9BDYo6S9Unp5uQ4FH4q

config can be passed as path to yaml file, hash, or left blank for default options to be used.

Contributing

Bug reports and pull requests are welcome on GitHub at https://github.com/WhiteyDude/supportpal-ruby.

License

The gem is available as open source under the terms of the MIT License.