Skip to content

Chore: Update SMS OTP messaging and FAQ for clarity #2709

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
lohanidamodar wants to merge 2 commits into
base: main
Choose a base branch
from
Open

Chore: Update SMS OTP messaging and FAQ for clarity #2709

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
0e15fbc
Chore: Update SMS OTP messaging and FAQ for clarity
lohanidamodar Jan 22, 2026
68e6c22
Merge branch 'main' into chore-update-doc
lohanidamodar Jan 22, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
10 changes: 4 additions & 6 deletions src/routes/docs/advanced/platform/phone-otp/+page.markdoc
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -10,15 +10,13 @@ Changes will take effect on February 10th, 2025. Check out this [blog post](http

Appwrite supports SMS-based OTP (One-Time Password) authentication to provide secure and reliable user verification. This feature enhances your app's security by adding an extra layer of authentication.

# Free messages {% #free-messages %}
# Free testing {% #free-testing %}

All paid Appwrite plans include **10 free SMS messages** per month, which allows you to test and implement OTP functionality without immediate costs.
You can use the [Mock phone numbers](/docs/products/auth/security#mock-phone-numbers) feature to test your integrations without incurring any costs.

In addition you can also use the [Mock phone numbers](/docs/products/auth/security#mock-phone-numbers) feature to continue testing your integrations without incurring additional costs.
# SMS messages {% #sms-messages %}

# Additional messages {% #additional-messages %}

After the first 10 free SMS messages, you'll be charged per SMS.
You'll be charged per SMS sent.

The cost for additional messages is calculated based on two factors:
1. The number of messages sent
Expand Down
2 changes: 1 addition & 1 deletion src/routes/docs/products/auth/phone-sms/+page.markdoc
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -5,7 +5,7 @@ description: Enhance security with SMS and phone authentication in Appwrite. Add
---

{% info title="Note" %}
Paid plans receive 10 free SMS messages each month. Thereafter OTPs are billed per message, with rates varying by country. See the [phone OTP rates](/docs/advanced/platform/phone-otp#rates) for more information.
OTPs are billed per message, with rates varying by country. See the [phone OTP rates](/docs/advanced/platform/phone-otp#rates) for more information.
{% /info %}

Phone authentication lets users create accounts using their phone numbers and log in through SMS messages.
Expand Down
2 changes: 1 addition & 1 deletion src/routes/startups/faq.svelte
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -38,7 +38,7 @@
},
{
question: 'Are OTP SMS costs covered by Appwrite?',
answer: 'All Appwrite plans include 10 free SMS messages per month, which allows you to test and implement OTP functionality without immediate costs. After this, you will have to pay the costs for SMS OTP. Please refer to our <a class="web-link underline" href="/docs/advanced/platform/phone-otp#rates">rates page</a> for a breakdown of the pricing, including rates by region and specific SMS costs.'
answer: 'OTP SMS messages are billed per message sent. You can use <a class="web-link underline" href="/docs/products/auth/security#mock-phone-numbers">mock phone numbers</a> to test OTP functionality without incurring costs. Please refer to our <a class="web-link underline" href="/docs/advanced/platform/phone-otp#rates">rates page</a> for a breakdown of the pricing, including rates by region and specific SMS costs.'
},
{
question: 'What happens if we scale overnight?',
Expand Down