I’m an Information Technology professional with a strong software engineering background and a passion for helping users navigate technology effectively. I’m currently completing my Bachelor of Science in Information Technology (BSIT) at WGU and recently completed a remote technical internship at Meeedly, a global enterprise B2B platform used across multiple countries.
My background spans IT support fundamentals, networking concepts, cloud fundamentals, and IT service management, complemented by hands-on experience with web technologies. This combination allows me to communicate effectively between users, technical teams, and systems — identifying issues, documenting clearly, and escalating appropriately.
I bring over 8 years of customer-facing experience in financial services, strengthening my troubleshooting mindset, user empathy, and ability to resolve issues efficiently in fast-paced, remote environments.
- User access issues, application navigation, documentation, escalation
- TCP/IP fundamentals, Windows & Linux OS concepts, connectivity basics
- AWS Cloud fundamentals, ITIL® 4 Service Management
- GitHub, GitLab, Git Bash, Linux
- HTML, CSS, JavaScript (used to support user-facing systems and interfaces)
- CompTIA A+
- CompTIA Network+
- AWS Certified Cloud Practitioner
- ITIL® 4 Foundation
- CompTIA Security+ (In Progress)
I’m seeking remote, entry-to-mid level IT roles where I can apply my certifications, technical foundation, and support experience, including:
- IT Support Specialist
- Technical Support Analyst
- Network or NOC Support (Junior)
- Systems or Application Support
I value roles that emphasize learning, documentation, collaboration, and service reliability.
Bachelor of Science in Information Technology (BSIT)
Western Governors University — Expected Graduation: Jan 2026
- LinkedIn: https://linkedin.com/in/rukhsarpathan7
- Email: solutionszilla@gmail.com