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Expand Up @@ -4,10 +4,10 @@

layout: page
title: Campaigns
parent: Using NHS Notify
parent: Features
nav_order: 1
permalink: /using-nhs-notify/campaigns
section: By use case
permalink: /features/campaigns
section: Features by messaging needs
---

Use NHS Notify to set up national or targeted campaigns to send messages in bulk to patients and the public.
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Expand Up @@ -4,10 +4,10 @@

layout: page
title: Direct messaging
parent: Using NHS Notify
parent: Features
nav_order: 3
permalink: /using-nhs-notify/direct-messaging
section: By use case
permalink: /features/direct-messaging
section: Features by messaging needs
---

Use NHS Notify to support your organisation or service to send individual messages directly to each of your patients.
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2 changes: 1 addition & 1 deletion docs/pages/features/emails.md
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Expand Up @@ -7,7 +7,7 @@ title: Emails
parent: Features
nav_order: 2
permalink: /features/emails
section: Message channels
section: Features by message channel
---

Use NHS Notify to send free unlimited emails to patients and members of the public, in bulk and individually.
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layout: page
title: Event based messaging
parent: Using NHS Notify
parent: Features
nav_order: 2
permalink: /using-nhs-notify/event-based-messaging
section: By use case
permalink: /features/event-based-messaging
section: Features by messaging needs
---

Use NHS Notify to send messages to patients and the public when a specific event is triggered in your organisation or service.
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6 changes: 6 additions & 0 deletions docs/pages/features/features.md
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Expand Up @@ -18,6 +18,12 @@ Use NHS Notify to send:

You can send messages in bulk or individually.

## Send messages based on your needs

- [Campaigns]({% link pages/features/campaigns.md %})
- [Event based messaging]({% link pages/features/event-based-messaging.md %})
- [Direct messaging]({% link pages/features/direct-messaging.md %})

## Send messages to groups of recipients without their contact details

You only need a person’s NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
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2 changes: 1 addition & 1 deletion docs/pages/features/letters.md
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Expand Up @@ -7,7 +7,7 @@ title: Letters
parent: Features
nav_order: 4
permalink: /features/letters
section: Message channels
section: Features by message channel
---

You can use NHS Notify to print and send letters to patients and members of the public with addresses in the UK. You can do this in bulk and individually.
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4 changes: 2 additions & 2 deletions docs/pages/features/nhs-app-messages.md
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Expand Up @@ -7,10 +7,10 @@ title: NHS App messages
parent: Features
nav_order: 1
permalink: /features/nhs-app-messages
section: Message channels
section: Features by message channel
---

Send free messages of up to 1,000 characters to patients and members of the public who have the NHS App.
Send free messages of up to 5,000 characters to patients and members of the public who have the NHS App.

{% include components/image-with-caption.html
src="nhs-notify-nhs-app-example-2.svg"
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2 changes: 1 addition & 1 deletion docs/pages/features/text-messages.md
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Expand Up @@ -7,7 +7,7 @@ title: Text messages (SMS)
parent: Features
nav_order: 3
permalink: /features/text-messages-sms
section: Message channels
section: Features by message channel
---

Use NHS Notify to send text messages such as invitations, alerts, notifications or reminders to your audiences. You can do this in bulk and individually.
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6 changes: 3 additions & 3 deletions docs/pages/get-started/get-started.md
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Expand Up @@ -13,9 +13,9 @@ permalink: /get-started/

You can only use NHS Notify if your organisation or service sends:

- [event-based messages]({% link pages/using-nhs-notify/event-based-messaging.md %})
- [direct messages]({% link pages/using-nhs-notify/direct-messaging.md %})
- [messages that are part of a campaign]({% link pages/using-nhs-notify/campaigns.md %})
- [event-based messages]({% link pages/features/event-based-messaging.md %})
- [direct messages]({% link pages/features/direct-messaging.md %})
- [messages that are part of a campaign]({% link pages/features/campaigns.md %})

You also need to have:

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2 changes: 1 addition & 1 deletion docs/pages/using-nhs-notify/formatting.md
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Expand Up @@ -106,7 +106,7 @@ To add a horizontal line between 2 paragraphs, use 3 dashes. Leave one empty lin
text='<code>First paragraph<br><br>---<br><br>Second paragraph'
%}

You cannot use headings in NHS App message, text message and letter templates.
You cannot use horizontal lines in NHS App message, text message and letter templates.

### Numbered lists

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6 changes: 6 additions & 0 deletions docs/pages/using-nhs-notify/links-and-urls.md
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Expand Up @@ -30,6 +30,12 @@ Make sure there are no spaces between the brackets or the link will not work. Fo
text='<code>[https://www.nhs.uk/example](https://www.nhs.uk/example)'
%}

For letters, you do not need to include https:// at the start. For example:

{% include components/inset-text.html
text='<code>Book now at www.nhs.uk/example'
%}

URLs should be easy to read.

{% include components/details.html
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10 changes: 5 additions & 5 deletions docs/pages/using-nhs-notify/upload-a-letter.md
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Expand Up @@ -26,11 +26,11 @@ You'll need to:

Download the relevant blank letter template to set up your letter:

- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify_.docx %})
- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print_.docx %})
- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language_.docx %})
- [other language (right-aligned) letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx %})
- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx %})
- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify.docx %})
- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print.docx %})
- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language.docx %})
- [other language (right-aligned) letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx %})
- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx %})

You'll need the desktop Microsoft Word app.

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6 changes: 0 additions & 6 deletions docs/pages/using-nhs-notify/using-nhs-notify.md
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Expand Up @@ -11,12 +11,6 @@ permalink: /using-nhs-notify/

This guidance is to help teams understand how to use NHS Notify.

## By use case

- [Campaigns]({% link pages/using-nhs-notify/campaigns.md %})
- [Event based messaging]({% link pages/using-nhs-notify/event-based-messaging.md %})
- [Direct messaging]({% link pages/using-nhs-notify/direct-messaging.md %})

## Accessing NHS Notify

- [API]({% link pages/using-nhs-notify/api.md %})
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