SLA Countdown and Auto-Escalation Visible to Citizens

[RohanExploit]

Description
Every grievance should display a live SLA countdown timer that escalates automatically when breached.
Technical Scope
Define SLA rules per grievance category and authority
Background job to monitor SLA violations
Auto-escalation logic with jurisdiction mapping
UI components for live SLA countdown
Immutable logs for escalation events
On-Ground Impact
Citizens clearly see delays
Authorities are forced to act within deadlines

[github-actions]

👋 Hello @RohanExploit!

Thank you for opening this issue on VishwaGuru.

Issue Details:

• Title: SLA Countdown and Auto-Escalation Visible to Citizens
• Number: SLA Countdown and Auto-Escalation Visible to Citizens #285

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