diff --git a/docs/pages/about/about.md b/docs/pages/about/about.md index d407853..5c67535 100644 --- a/docs/pages/about/about.md +++ b/docs/pages/about/about.md @@ -10,6 +10,36 @@ permalink: /about/ redirect_from: /features/ --- +## What NHS Notify is + +NHS Notify is programme of work which provides simple, scalable, cost effective and standardised ways to send and manage communications to patients in England. + +Through an NHS Notify messaging account you can send communication requests directly to patients for care interventions, via NHS App messages, emails, text messages and letters. + +Using different communications suppliers at competitive market rates, this removes the need to procure and integrate with multiple services individually. + +### 10 Year Health Plan for England + +The 10 Year Health Plan for England was published 3 July 2025 and commits to digital technology, AI and innovation to enhance NHS capability and continue the delivery of quality outcomes for all. + +The plan focuses on shifting: + +- hospitals to community +- treatment to prevention +- analogue to digital + +NHS Notify is fundamental to many of the plan's commitments. + +### Medium-Term Planning Framework + +Published on 24 October 2025, the NHS Medium Term Planning Framework 2026/27 to 2028/29 recommits and expands on the 10 Year Plan. + +Transitions start in the 2026/2027 financial year (April 2026), when all direct-to-patient communication services should be moved to NHS Notify. NHS App- +based ‘push’ notifications are the preferred method of contact. + +All providers should complete migration by the end of the 2028/2029 financial year (March 2029). + +Integrated Care Boards (ICBs) must also transition all messaging to NHS Notify, using NHS App-based ‘push’ notifications as the default option. Use NHS Notify to send: - [NHS App messages]({% link pages/about/nhs-app-messages.md %}) @@ -24,19 +54,21 @@ You can send messages in bulk or individually. - [API]({% link pages/about/api.md %}) - [MESH]({% link pages/about/mesh.md %}) -## Send messages based on your needs +## Features + +### Send messages based on your needs - [Campaigns]({% link pages/about/campaigns.md %}) - [Event based messaging]({% link pages/about/event-based-messaging.md %}) - [Direct messaging]({% link pages/about/direct-messaging.md %}) -## Send messages to groups of recipients without their contact details +### Send messages to groups of recipients without their contact details You only need a person's NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}). Create specific cohorts of recipients by using Cohorting as a Service (opens in a new tab). -## Write your messages +### Write your messages Create reusable templates for the message channels you want to use. @@ -45,7 +77,7 @@ Once you’ve created a template you can: - [add personalisation]({% link pages/using-nhs-notify/personalisation.md %}) - [tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %}) -## Plan how your messages will be sent +### Plan how your messages will be sent Routing plans allow you to send messages to audiences more effectively and sometimes at lower costs. @@ -61,31 +93,31 @@ You can set up routing plans to: text='More about routing plans' %} -## Prevent sending people unnecessary messages +### Prevent sending people unnecessary messages NHS Notify uses the Personal Demographics Service (opens in a new tab) to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}). -## Reach people with additional needs +### Reach people with additional needs You can use NHS Notify to: - [send letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %}) - [send letters in accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %}) -## See how your messages perform +### See how your messages perform Track how many messages you’ve sent and find out which ones are not being delivered. -## Automatic sending +### Automatic sending To send messages automatically, you'll need a developer to integrate with the NHS Notify API. Read our API documentation (opens in a new tab). -## Keep your data secure +### Keep your data secure [Learn more about NHS Notify’s security features.]({% link pages/footer/security.md %}) -## Get support when you need it +### Get support when you need it NHS Notify is available 24 hours a day, 365 days a year and supported from 8am to 6pm, Monday to Friday excluding bank holidays.